Not happy with what arrived? Here’s how returns, refunds and exchanges work at CRAFTY CORNER SDN BHD 202501051636 (1653044-V).
Can I return or exchange my item?
Only in specific cases.
Wrong item – you received something other than what you ordered.
Not as described – the item doesn’t match the advertised specifications, description, features or information.
Damaged or defective – the item arrived spoiled, damaged or defective.
Late delivery – delivery took longer than our shipping policy promises.
Outside these four situations, items are not exchangeable or refundable.
What proof do I need?
Unboxing video – continuous footage of the unopened parcel, shipping label, packaging and item.
First-use video – needed if the problem only shows up once you use the item.
Extra documents – photos, order details or anything else we ask for.
How do I make a claim?
Email us at craftycorner-sb@outlook.com within 24 hours of receiving the item.
Attach the evidence above — without it, or after the 24-hour window, we can’t accept the claim.
Still unsure about a return, refund or exchange? We would rather sort it out than leave you guessing.
📧 Email: craftycorner-sb@outlook.com
🏢 Address: 1040A, GROUND FLOOR, TAMAN KEMPAS INDAH 3, 09000 KULIM KEDAH
🌐 Website: https://craftycorner-sb.com/contact-us/